1. Purpose

This policy outlines the procedure for addressing employee grievances at Troubadour HBG LLC . We are committed to maintaining a positive work environment and resolving issues promptly and fairly.

2. Scope

This policy applies to all employees of Troubadour HBG LLC, regardless of position or tenure.

3. Definition

A grievance is any work-related complaint, problem, or concern raised by an employee regarding their employment conditions, workplace relationships, or company policies and procedures.

4. Informal Resolution

Employees are encouraged to first attempt to resolve issues informally by discussing them with their immediate supervisor or the person involved.

5. Formal Grievance Procedure

• Step 1: Submit a written grievance to your immediate supervisor within 5 working days of the incident.
• Step 2: Your supervisor will investigate and document in writing, then follow up with the proposer in person within 5 working days.
• Step 3: If the proposer is unsatisfied, appeal to the HR Manager within 5 working days of receiving the response.
• Step 4: The HR Manager will review the case and provide a final decision within 10 working days.

6. Confidentiality

All grievances will be handled with the utmost confidentiality to protect the privacy of all parties involved.

7. Non-Retaliation

Troubadour HBG LLC prohibits any form of retaliation against employees who file grievances in good faith.

8. Documentation

All formal grievances and their resolutions will be documented and kept on file for a period of 3 years.