QC LLC is committed to providing a safe and secure work environment for all employees, free from any form of workplace violence.
- Workplace violence includes, but is not limited to: physical assault, threats, intimidation, harassment, or any other behavior that could cause harm or fear to employees.
These classifications of violence can come from the following:
- Type 1 violence: workplace violence committed by a person who has no legitimate business at the worksite, including violent acts by anyone who enters the workplace or approaches workers with the intent to commit a crime
- Type 2 violence: workplace violence directed at employers/employee by customers, clients, patients, students or visitors
- Type 3 violence: workplace violence against an employee by a present or former employee, supervisor, or manager
- Type 4 violence: violence committed in the workplace by a person who does not work there but has or is known to have had a personal relationship with an employee
- Risk Assessment: Quail and Condor considers its location in reference to: public access with foot traffic, bus stop, highway access, distance from police department, and layout of the building in reference to exposure.
- Guest interactions (start with us assessing their temperament and cash handling)
- Working Hours including early mornings (in dark)
- Coffee Window – redirecting guests to proper check out
- Phone & Email – deescalate & redirect
- Our operations are fully exposed to the public, we take the precaution of covering cash handling at night and making deposits often.
- We have an equitable exchange with each individual who enters to mitigate any escalation
- We assess gender and race before calling the police, but put our safety first, including people who are intoxicated
- Music & Language – appropriate music for all ages – clothing/posters/artwork with no offensive wording
- Communication & Training: Zero Tolerance Policy maintains a zero tolerance policy for all forms of violence
We offer: 1 annual formal training and 1 annual in-house training
Leadership is happy to go over training and procedures at any point.
We are always available for conflict resolution after de-escalation – off site
Identify managers – they are trained to have mediation training
Fire department resource – Carin? Emergency training
- Security Measures
- Motion sensor lights
- Nest – surveillance
- Change door code annually
- Clearly identified exits
- Cash Handling Procedures – minimize the risk of robbery or theft
- Cover the cash registers with a cloth
- Make deposits regularly, don’t keep more than 7 days worth on site.
- Employee assistance Programs
- Office hours, as established by leadership team, to provide counseling and support services for employees who may be experiencing stress or personal issues that could contribute to workplace violence. - Promote a culture of respect, empathy, and inclusiveness to mitigate potential conflicts and promote a positive work environment.
- Reports & inquiries can come in all forms and are always confidential
- Office Hours
- Text message
- Notes
- Emails
- We encourage traceable conversations so that we can better assist you!
- Incident Response – Requires a Second person
- Random person comes in and causes a scene, stay calm, absorb what they are asking for, can we assist them? If Not ask them to leave.
- If they will not leave: Restate behavior required & because they will not follow suit we are asking the authorities to assist
- Report filed
- Guest becomes aggressive stay calm, absorb what they are asking for, can we assist them? If Not ask them to leave.
- If they will not leave: Restate behavior required & because they will not follow suit or we will have them removed
- Report filed
- Remove them from dining room/production area – go to parking lot/open space
- We will talk about this later in a controlled setting
- With proper mediator conduct a controlled meeting
- Report Filed
- Remove them from the business.
- We will talk about this later in a controlled setting
- With proper mediator conduct a controlled meeting
- Report Filed